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Data errors that can be fixed with the debtor

When receiving one of these errors, you have to try and fix the data in your database with the help of the debtor and then submit the request once again. Errors caused by incorrect data in you order : These codes inform you there is a mistake in the data you transfered. Some can be solved with the debtor, when other are errors in your internal data or linked to the way you compiled the request file.

Proof code Description More details Required action
AC01 Wrong account ID The IBAN code or bank account details given by your client is not correct. You can verify them by yourself before transfering them. Contact your client to confirm the right IBAN.
RC01 Invalid bank acccount details The bank account details provided by you client is incorrect. You can verify them by yourself before transfering them. Contact your client for the right bank account details.
RR01 The debtor account or ID required by the regulation is insufficient or missing. Details of the debtor account are missing. You can verify them by yourself before transfering them. If information is missing, modify the direct debit order and send the request once again. If it is a failure to comply with regulation, contact your client bank.
RR02 The debtor’s name or adress details required by the regulation are insufficient or missing. Details concerning the debtor’s name or adress are missing. you can verify them by yourself before transfering them. If it is caused by missing information, modify the file and submit it once again. If it is caused by regulatory reasons, contact the client’s bank.
RR04 Regulatory reason RR04 can only be used for a regulatory reason other than RR01, RR02 or RR03. You have to contact your bank to be able to contact the debtor’s bank and know the reason for the refusal.
BE01 The debtor’s name does not match the account holder’s name. The client name of your order does not match the given actual account holder’s name. Contact your client to verify this information.